Most businesses think that slow response times, socially awkward IT people and unreturned phone calls are a “cost of doing business” in this industry. This is because these are the only things they’ve ever known. Thankfully, there is an alternative. At IT ROCKSTARS, we believe that every business – regardless of its type or size – deserves the benefits that come with having their own IT team dedicated to supporting their business. That’s why, from the ground up, we’ve built our business to be the absolute best kind of IT support team. The kind that has the experience to solve your problems right away, the first time. The kind that you don’t have to worry about suddenly putting their focus elsewhere, leaving you high and dry to deal with your issues on your own. The kind that understands and fits in with your company culture. The kind that puts the success of your business first, instead of trying to find new ways to make money on your contract.
If you’ve worked with other IT Support companies in the past that take what has unfortunately become a more “standard” approach to your working relationship, you’ve no doubt run up against one or even all of these issues time and again:
But whenever you have an issue, you can’t get someone on the phone. If you can, they’re slow to respond – all while your downtime costs are stacking up.
Not only are they not treating your relationship as anything special, but they’re not creating a pleasant relationship to begin with. They make you feel like you’re bothering them whenever you call in with a question or problem, when really you should be their top priority.
You shouldn’t have to wait six to eight hours to troubleshoot an issue that will take 20 minutes to solve. You need results now and you deserve them, too.
Call us crazy, but at IT ROCKSTARS we believe that IT should just work… end of story. We know how important technology is to your business – it makes it possible to serve your customers on a daily basis. Because of that we want to make sure that your IT is always running efficiently and cooperating with you. We want to make sure that when you do have an issue, it’s fixed immediately and permanently.
Your outsourced IT department, comprised of a team of people who are dedicated to providing you with top quality service and who pledge to never make you a promise they can’t keep.
At IT ROCKSTARS we know what we’re good at, and we know how we can provide the best value to our customers. If you’re looking for help in the following areas, there’s a good chance we can help.
A lot of organizations think that because they have their own internal IT department, a managed services provider can’t actually help them. At IT ROCKSTARS, however, we’ve seen first-hand just how false that idea really is. With a co-managed IT arrangement, you can allow us to focus on all of those mundane-yet-important elements of technology like password resets, handling help desk requests, verifying your backups, tackling cyber security and more. This frees up the valuable time of your own employees to focus on bigger and more important things – like the IT initiatives that will drive your business forward. All of these issues are expertly handled AND your own IT employees are free to put every bit of their own skills and expertise to work for your advantage, thus creating the best possible situation for all involved.
It would be easy for us to tell you that we’ve spent years working with businesses just like yours to totally take the weight of IT off their plates – instead, we’d rather let our clients speak for themselves. Here’s what a partner at one of the Valley’s most prominent car dealerships recently said about his experience working with IT ROCKSTARS:
"IT ROCKSTARS has been my firm’s IT professionals for the past few years. We are a busy Ford Dealership that relies heavily on our computer systems. I have been exceedingly satisfied with IT ROCKSTARS’ service. I know that I can always count on them to immediately return my call, text or email and address any issues that we are having in a hurry ... I can and do unequivocally recommend IT ROCKSTARS."
Valley Ford Limited
In terms of system downtime and the amount of time you spend dealing with IT issues, our goal is to minimize both.
We won't talk down to you. We won't bog you down with technical details.
If you're not happy, we're not happy - and we'll do whatever we need to make it right.